UX Consulting
Consulted on a multi-million project to improve backend system usability, streamlining workflows for internal users.
Industry. E-commerce | Marketplace | Automotive
Challenge. Following the merger of multiple platforms with distinct stock management systems, it became evident that backend systems needed improvement. A unified stock management solution was required to serve as a single source of truth while seamlessly integrating with the unique requirements of each platform. This entailed reconciling different stock taxonomies, ensuring smooth interaction between various internal tools, and addressing the impact on both internal and external users.
Role & Responsibilities. UX Consultant – Provided strategic guidance on the necessity and scope of UX input throughout the project. This involved defining key user flows, identifying essential UI design work, and ensuring UX considerations were effectively integrated into project deliverables.
Impact. Ensured a user-centred approach to the stock management overhaul by defining key user flows and necessary UI design work.